Job Purpose:

To coordinate apprenticeship delivery, assessment and quality assurance activities across our clients portfolio, ensuring regulatory compliance, effective stakeholder engagement and a consistently high standard of customer service.

Key Responsibilities:

1. Coordinate and schedule apprenticeship assessments with employers, apprentices, assessors and training providers, including invigilation where required.
2. Review assessment materials to ensure compliance with relevant assessment plans and requirements.
3. Manage resits, post-assessment enquiries and escalations, ensuring appropriate follow-up.
4. Communicate approved reasonable adjustments and special considerations to assessors.
5. Work with the IQA to allocate activities and ensure compliance with the IQA Framework.
6. Coordinate certification documentation and maintain accurate assessment records, mark sheets and outcomes.
7. Support the recruitment, onboarding, training and ongoing administration of associate assessors.
8. Maintain associate records and monitor potential conflicts of interest.
9. Support regulatory submissions, inspections, audits and organisational self-assessment activities.
10. Maintain accurate operational documentation and reporting to meet regulatory requirements.
11. Identify, record and support the management of operational risks, issues and incidents, including appropriate controls and contingency plans.
12. Act as the first point of contact for apprenticeship-related enquiries, providing guidance and support to employers, providers, apprentices and assessors.
13. Coordinate stakeholder meetings and training sessions and maintain effective working relationships.
14. Liaise with providers and assessors on apprenticeship Standards, supporting their development, review and withdrawal.
15. Identify potential business opportunities through engagement with employers, customers and industry stakeholders.
16. Support the development, implementation and review of policies, procedures and Standard Operating Procedures.
17. Identify opportunities to improve operational processes, efficiency, quality assurance and customer experience.
18. Contribute to organisational projects, service improvements and the achievement of their strategic objectives.

General Responsibilities:

1. Maintain compliance with health and safety, GDPR, data protection and organisational policies and procedures.
2. Represent our client at external meetings, events and conferences, acting as an ambassador for the organisation and representing the CEO when required.
3. Undertake spot checks, additional operational duties and responsibilities appropriate to the role.
4. Maintain professional knowledge and skills through continuing professional development (CPD).
5. Travel across the UK and internationally when required.

Person Specification:

Essential:

• Experience of End-Point Assessment delivery and providing excellent customer service.
• Experience coordinating processes, working with diverse stakeholders and managing competing priorities.
• Ability to work independently, meet deadlines and achieve agreed targets.
• Excellent communication, organisational, planning and problem-solving skills.
• Good working knowledge of Microsoft Office.
• Ability to maintain confidentiality, accuracy and professional standards.
• Level 2 English and Maths, or equivalent.
• Commitment to equality, diversity and inclusion.

Desirable:

• Experience within an awarding organisation and knowledge of Ofqual and Skills England regulatory frameworks.
• Experience engaging with employers and trailblazer groups.
• Level 3 qualification or equivalent experience.
• Knowledge of their Group policies and procedures.
• Evidence of continuing professional development.

Assessment Methods: Application Form (AF), Interview (I) and Task (T).

Organisational Values and Performance Expectations:

The post-holder must demonstrate our clients values, promote service excellence and maintain a customer-focused approach. They are expected to support an inclusive, respectful and anti-racist working environment, with zero tolerance for discrimination, harassment or victimisation.

Performance will be measured against contributions to their strategic objectives, particularly effective resource management, building public confidence, supporting organisational growth and strengthening customer service and centre retention.

Additional Requirements:

A driving licence is desirable. Occasional UK travel will be required.

Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to  keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.