Learner Engagement Officer

ROLE PURPOSE

As a Learner Engagement Officer, you will play a crucial role in enhancing the educational journey of our clients apprentices. You don’t need prior experience in education or the fire and security sector—what matters most is your ability to connect with people and communicate effectively.

KEY RESPONSIBILITIES

Support Learners: Be the first point of contact for their apprentices and their employers, providing updates on learning progress and offering guidance.

Quality Assurance: Drive the overall quality of education by holding regular progress meetings and identifying areas for improvement.

Proactive Engagement: Identify opportunities for early interventions and assist learners who may need additional support.

Collaboration: Work closely with sector specialists to contextualise feedback and promote the apprenticeship requirements.

BEHAVIOURAL COMPETENCIES

CORE:

Excellent Communication Skills: Both written and verbal, enabling you to engage effectively with apprentices and employers.

Organisational Skills: Ability to manage your workload independently and prioritise tasks efficiently.

Proactive Attitude: A flexible approach to work and the initiative to drive learner success.

Time Management: Strong ability to meet deadlines while maintaining quality in your work.

OTHER REQUIREMENTS

DBS

Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications, we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.